Auction live
October 2021
Ends 24 October 20:00 CEST

Questions & answers

On this page you will find frequently asked questions and answers related to buying whisky. Is your question not here? Please do not hesitate to contact us!

I want to buy whisky. How do I start?

First, you have to register an account. Then you have to wait for an auction, browse the lots and place your bid. (Almost) easy as pie. You can read all about buying whisky in our quickstart.

How often are your auctions held?

We run auctions on a monthly basis. For nine days, you can bid on exclusive and collectible whiskies. See our auction calendar for upcoming auctions.

When do I have to pay for the bottles I have won?

As soon as the auction is over, the invoices are generated and sent out. You will receive one invoice for all the bottles you have won. This makes things easier. The invoice must be paid within three days of receiving it.

How can I pay?

Within the Netherlands, payment can only be made with iDEAL. For users outside the Netherlands we accept credit cards. Please note that a surcharge applies for non-European credit cards. More information on payment methods can be found here.

I see "Stripe" on my bank statement. What is that?

Stripe is our payment partner and takes care of all payments on the auction platform. We have chosen Stripe because this organisation has extensive experience in processing online payments. More information about Stripe can be found here.

What fees are involved as a buyer?

As a buyer you have to pay the buyers fee on the hammer price and shipping costs to your location.

You can find the current prices here.