Nothing goes into our catalogue sight unseen. Every lot is delivered or collected, unpacked in Groningen and checked one bottle at a time: the seal, the fill level, the label, the box, the little imperfections that photograph away if nobody points them out. Only then is it photographed and written up.
That matters more than it sounds. It means the description you are bidding on came from somebody holding the bottle rather than from the seller, and it means the bottle is already with us when the hammer falls — not still sitting in a cupboard somewhere waiting to be posted on.
We also point out what is wrong. A torn label, a slightly low neck, a missing tube: it goes in the description and it goes in the photographs. We would rather lose a few euros on the hammer than have a parcel opened in disappointment.
And because everything is under one roof, your winnings can stay there. Bottles from three consecutive auctions can travel to you in a single, properly packed box rather than in three separate parcels — cheaper for you, and a good deal safer for the whisky.